contact
contact pluto.
pluto is an independent software product for Minecraft, run from Sweden. email is our main support channel; Discord is also available. we reply to every message during support hours: monday to friday, 09:00 to 18:00 CET, usually within two business days.
player support
Email us about accounts, technical problems, and device resets. Include your username so we can find the relevant records.
billing and refunds
Email us about orders, payments, or refunds. Include your username and order reference so we can find the relevant records.
general
For anything else. If your message fits one of the addresses below, use that one instead so it reaches the right place.
privacy
Use this address for data requests: access, correction, portability, restriction, erasure, and objections. Email is sufficient to submit a request; you do not need a Discord account.
legal and intellectual property
Use this address for takedown notices, intellectual-property complaints, formal legal notices, enforcement reviews, and regulator correspondence. It is monitored during the same support hours, and email is sufficient to submit a request. For an IP complaint, identify the work, the material in question, and your authority to act. We investigate these complaints promptly.
security
Use this address for vulnerability reports. Tell us what is affected, how to reproduce it, and how to reach you.
press and partnerships
For press and partnership enquiries. Include a brief description of your enquiry in the subject line.
discord
https://discord.pluto.lgbt is available for questions. you do not need a Discord account to buy, request a refund, or make a privacy request. you can use email for all of these, including if you have been removed from the Discord server.